Tennis
Rodrigo De La Fuente
Product Manager
Summary
Dynamic Product Manager with a proven track record at Ria Money Transfer, excelling in fraud prevention and customer retention. Leveraged BI and Data Science for data-driven decision-making, enhancing user experience and reducing churn. Skilled in project planning and negotiation, adept at fostering cross-functional collaboration and driving significant operational improvements.
Overview
6
6
years of professional experience
5
5
Certifications
1
1
Language
Work History
Product Manager
Ria Money Transfer
02.2022 - Current
- Managed the full fraud prevention lifecycle, from strategy and rule implementation to post-launch monitoring, ensuring robust fraud detection and mitigation measures.
- Coordinated fraud prevention initiatives with cross-functional teams, aligning efforts across Risk, Compliance, Data Science, and Engineering.
- Thrived in a fast-paced, high-risk environment, prioritizing fraud detection enhancements, optimizing rule-based and machine learning models, and building a fraud prevention roadmap.
- Communicated effectively with stakeholders, providing regular updates on fraud trends, model performance, and chargeback reduction efforts.
- Managed stakeholder expectations, ensuring alignment between fraud risk mitigation, operational efficiency, and customer experience.
- Previously led initiatives in eKYC, Payments, and Expansion, before transitioning to a specialized Fraud Prevention role, leveraging a broad understanding of digital transactions and compliance.
Product Manager, Retention
VTR
09.2021 - 01.2022
- Ideated, implemented, and monitored new retention programs and churn prevention flows for customers of the Triple Pack product.
- Developed data-driven strategies to enhance customer loyalty and reduce churn through targeted initiatives.
- Led the implementation of Agile methodology, improving cross-functional collaboration and execution efficiency.
Customer Success Manager
Cotalker
12.2018 - 08.2021
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Education
Business And Economics
Pontificia Universidad Católica De Chile
Macul, ChileFintech And Modern Investing Strategies
Pontificia Universidad Católica De Chile´
11-2024
Skills
BI and Data Science
Product development
Project planning
Roadmap development
Data-driven decision making
User and UX research
Jira, atlassian, rally
Vendor management
Finance
Negotiation
Customer segmentation
Certification
Data Science - Universidad De Chile
Interests
Music
Literature
History
Timeline
Product Manager
Ria Money Transfer
02.2022 - Current
Product Manager, Retention
VTR
09.2021 - 01.2022
Customer Success Manager
Cotalker
12.2018 - 08.2021
Business And Economics
Pontificia Universidad Católica De Chile
Fintech And Modern Investing Strategies
Pontificia Universidad Católica De Chile´
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