Sergio Iván Hernández Sánchez
Puerto Montt
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Provida S.A.
08.2022 - 03.2025
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Make requirements for our clients who needs to pay their retirements or issues with this.
- send emails to a different departments making solutions of some payment problems.
- Make sales with the costumers that are in another company.
Telephone Sales Agent
WOM S.A
03.2018 - 10.2021
- Led customers through smooth sales processes.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Make sales of internet contract and open new phone and leave it working.
- Make trainings about new technologies and changes in platforms.
Counter Salesperson
Letex SPA
02.2015 - 11.2017
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations..
- Make sales of phone cases, cellphones, earphones, accessories, phone recharge, technical services.
Education
Associate of Applied Science - Communications And Public Relations Technician
AIEP
Puerto Montt08-2018
Associate of Applied Science - Course of Basic English
Wall Street Institute
Puerto Montt03-2014
Skills
- Customer service
- Meeting support
- Schedule management
- Administrative support
- Executive support
- Office administration
- Social media
- Office management
- Meeting planning
Create content, Dancing, Play instrument.
I create content in social media, I communicate value information about movements of the body, internal energy, body movements, meditation, verbalization.
Languages
English
Intermediate (B1)
Timeline
Executive Administrative Assistant
Provida S.A.
08.2022 - 03.2025
Telephone Sales Agent
WOM S.A
03.2018 - 10.2021
Counter Salesperson
Letex SPA
02.2015 - 11.2017
Associate of Applied Science - Communications And Public Relations Technician
AIEP
Associate of Applied Science - Course of Basic English
Wall Street Institute
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