Summary
Overview
Work history
Education
Skills
Websites
Languages
Courses
Software and Tools
Affiliations
Timeline
Generic

Siham Lee

Santiago, Chile

Summary

Young creative professional with over 5 years of remote working experience across different industries, including logistics, education and publishing. In previous roles, I have excelled thanks to my time management and effective communication skills, as well as my creative thinking, writing and proofreading. I thrive in professional environments where I can learn new skills, as I am a fast, curious, and enthusiastic learner.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Freelance Book Writer

Fundación Educacional Santa Teresa del Niño Jesús
Santiago, Chile
06.2024 - 12.2025
  • Wrote, edited and proofread a children's book and a biographical novel under commission, adapting the source material to develop newly updated texts.
  • Typesetted both books for printing.

Production Specialist

Frontiers
Glasgow, UK
09.2022 - 11.2023
  • Oversaw the publication of accepted academic manuscripts into published articles, reducing production times from 30 to 25 days in 10 sections, with an average of 80 articles per month.
  • Collaborated across teams on departmental projects focused on improving access and usage of the department's internal library, increasing views/viewers by 35% in the first month.
  • Liaised with typesetters, copyeditors and authors, processing an average of 50 SalesForce cases per day and keeping response times under 24 hrs to ensure the high quality of all publications.


Sales and Customer Onboarding Specialist

Shippify
Glasgow, UK
11.2020 - 08.2022
  • Liaised with clients and partners, preparing commercial agreements and successfully onboarding 8 new clients, resulting in a 60% monthly deliveries increase.
  • Implemented a new sales, onboarding and pilot workflow, shortening activation times from 90 to 60 days on average and reducing operational workload by 30% during the first 3 months.
  • Designed and created training materials for clients, developing a series of live webinars and user-friendly guides resulting in a smoother onboarding experience, and increasing customer satisfaction by 15% within the first quarter post-implementation.


Operations and Customer Support Assistant

Shippify
Santiago, Chile
11.2018 - 10.2020
  • Monitored and optimised daily operational plans, overseeing 50+ delivery routes and processing over 1500 deliveries daily, improving on-time deliveries by 40%.
  • Delivered timely customer support to over 80 companies, 100+ delivery drivers, and external clients daily, resolving 90% of on-route issues within the first half hour and ensuring smooth logistics operations.


Monitor of English

KOE Corporation
Santiago, Chile
03.2018 - 10.2018
  • Taught English as a second language to Spanish speakers of all ages and backgrounds, using the company's teaching methodology by encouraging guided conversations between 8 to 10 students.
  • Organized and developed material for workshops on listening, pronunciation and grammar, aimed at 15 to 20 students per class.

Education

MLitt - Creative Writing

University of Glasgow
Glasgow
09.2020 - 09.2021

Bachelor of Arts - English Language and Literature

Pontifical Catholic University of Chile
Santiago
03.2014 - 12.2018

Skills

  • Organisation
  • Attention to detail
  • Writing
  • Proofreading
  • Time-management
  • Effective communication
  • Creative thinking

Languages

English
Fluent
Spanish
Native

Courses

Introduction to Project Management - Online LinkedIn course

Introduction to Publishing - Online course imparted by UCL

Introduction to Editorial - Online course imparted by UCL

Introduction to Production - Online course imparted by UCL

Software and Tools

  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Sharepoint)
  • Google Drive (Docs, Sheets, Slides, Forms)
  • Adobe Acrobat Reader
  • Slack, Microsoft Teams, Google Hangouts, Zoom

Affiliations

  • Books
  • Writing
  • Films and TV
  • Crossfit

Timeline

Freelance Book Writer

Fundación Educacional Santa Teresa del Niño Jesús
06.2024 - 12.2025

Production Specialist

Frontiers
09.2022 - 11.2023

Sales and Customer Onboarding Specialist

Shippify
11.2020 - 08.2022

MLitt - Creative Writing

University of Glasgow
09.2020 - 09.2021

Operations and Customer Support Assistant

Shippify
11.2018 - 10.2020

Monitor of English

KOE Corporation
03.2018 - 10.2018

Bachelor of Arts - English Language and Literature

Pontifical Catholic University of Chile
03.2014 - 12.2018

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Siham Lee