Sofía Osorio Urrutia
Santiago
Summary
Versatile technology professional with extensive experience in software development, data analytics, and process automation. Proficient in JavaScript, React, Python, SQL, and Tableau. Demonstrated success in implementing BI solutions, ETL processes, chatbots, and RPA systems. Certified in data science, machine learning, and agile methodologies, with a strong ability to connect technical and business teams.
Overview
9
9
years of professional experience
8
8
Certifications
Work History
BI & Analytics
Switch Comunicaciones Ltda.
Santiago
02.2020 - Current
- Managed intent configuration and analyzed conversation metrics, enhancing conversation effectiveness.
- Collaborated with cross-functional teams on automation improvements and response accuracy.
- Integrated API queries utilizing JavaScript for enhanced functionality.
- Optimized WhatsApp virtual assistant through comprehensive training initiatives.
- Developed strategic initiatives and solutions with cross-functional collaboration.
- Created detailed reports to present findings and recommendations, informing stakeholder decision-making.
- Provided technical support to customers, facilitating resolution of complex challenges.
BI Technical Support Analyst
Switch Comunicaciones Ltda.
Santiago
02.2018 - 02.2020
- Designed and developed Tableau dashboards with BI calculation rules.
- Provided technical support for software applications and hardware systems.
- Facilitated communication between clients and development teams to ensure project alignment.
- Collaborated with development teams to enhance product functionality based on user feedback.
- Trained virtual assistants to enhance conversational flows and user experience.
BI Technical Consultant
Kr Consulting
Santiago
05.2017 - 01.2018
- Established Oracle Hyperion environment, ensuring optimal functionality for client reporting needs.
- Created rules in Calculation Manager and developed reports in Financial Reporting Web Studio to meet specific client requirements.
- Analyzed client requirements to deliver tailored technical solutions.
- Provided software application support and training, enhancing client proficiency and ensuring effective use of applications.
BI Intern
Kr Consulting
Santiago
02.2017 - 04.2017
- Deployed Oracle Hyperion infrastructure to streamline data management processes
- Analyzed business intelligence data to support project decision-making processes.
- Assisted in developing dashboards for visualizing key performance indicators.
- Collaborated with team members to streamline reporting procedures and enhance efficiency.
Education
Specialization in Supervised Machine Learning - Data Science
Skillnest By SONDA
08.2025
Full Stack Developer Program -
Desafío Latam
Chile05.2025
Advanced Python Programming Tools For Data Processing - Data Analytics
Pontificia Universidad Católica De Chile Teleduc
12.2020
Diploma in Big Data For Decision Making -
Pontificia Universidad Católica De Chile
Chile12.2019
Computer Programmer Analyst -
Duoc UC
Santiago12.2017
Skills
Web Development:
JavaScript, React, REST APIs, HTML, CSS, Git, Visual Studio Code
Data & Analytics:
Python (Pandas, NumPy, Scikit-learn), SQL, Tableau, Data Visualization, Supervised Machine Learning
Business Intelligence & ETL:
Oracle Hyperion, Oracle Data Integrator (ODI), Planning and Budgeting Cloud Service (PBCS)
Automation & Conversational AI:
Automation Anywhere, Rocketbot, IBM Watson Assistant
Digital Marketing:
SEO, SEM
Systems:
Linux, Windows Server
Methodologies:
Agile, Scrum, Lean
Certification
Data Analyst with Specialization in Supervised Machine Learning – SONDA & Skillnest
Projects
- ETL Integration (ODI 12c)
Oracle SQL & Oracle Hyperion | Mar 2018 – Sep 2018 - EPM 11.1.2.4 Production Environment Reimplementation
Oracle Hyperion | Installed and configured new Oracle Hyperion EPM 11.1.2.4 production environment. Migrated Essbase/Planning applications and artifacts from version 11.1.2 to 11.1.2.4.
Languages
Spanish
Native
Native
English
Intermediate (B1)
B1
Timeline
BI & Analytics
Switch Comunicaciones Ltda.
02.2020 - Current
BI Technical Support Analyst
Switch Comunicaciones Ltda.
02.2018 - 02.2020
BI Technical Consultant
Kr Consulting
05.2017 - 01.2018
BI Intern
Kr Consulting
02.2017 - 04.2017
Specialization in Supervised Machine Learning - Data Science
Skillnest By SONDA
Full Stack Developer Program -
Desafío Latam
Advanced Python Programming Tools For Data Processing - Data Analytics
Pontificia Universidad Católica De Chile Teleduc
Diploma in Big Data For Decision Making -
Pontificia Universidad Católica De Chile
Computer Programmer Analyst -
Duoc UC