Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Solange Urrea Herrera

Solange Urrea Herrera

Santiago

Summary

Proven in enhancing dining experiences at Princess Cruises with exceptional customer service and allergy awareness, I excel in high-volume settings while ensuring food safety. Recognized for superior personal grooming and wine knowledge, I foster positive guest feedback through meticulous dining area maintenance and effective team collaboration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Junior Waitress

Princess Cruises
02.2022 - 05.2024
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided excellent allergen information when requested by patrons regarding menu items leading them to make informed decisions.
  • Managed multiple tables efficiently, ensuring all customers'' needs were met promptly.
  • Participated in staff meetings and trainings for continuous improvement of service standards leading to an enhanced guest experience.
  • Conducted end-of-shift duties including cleaning serving stations and resetting tables preparing space for next shift.
  • Adhered to strict hygiene standards while handling food items, reducing potential health risks for guests.

Buffet Steward

Princess Cruises
02.2016 - 11.2021
  • Enhanced customer satisfaction by efficiently managing the buffet line and ensuring a constant supply of fresh food items.
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns, fostering a positive dining environment.
  • Trained new hires on proper buffet management techniques, leading to improved performance across the team.
  • Assisted in the setup and breakdown of the buffet area daily, ensuring a clean and organized environment for guests upon arrival.
  • Maintained high levels of cleanliness and organization in the buffet area, contributing to a pleasant dining experience for guests.


Staff Team

Tank Juice Bar
06.2014 - 12.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Take order from costumers.
  • Assist and help to the costumers.
  • Receive the merchandise and utensils for production.
  • Make the cash count reports.
  • Strengthened communication skills through regular interactions with others.

Waitress

W Hotel Santiago.
06.2013 - 04.2014
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Host some particular events.
  • Serve costumers during private and public events.
  • Be coordinator between the organisers and supervisors.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Turism, Turism Enterprise. - Tourism And Hospitality

Duoc UC
Santiago, Chile
11-2012

Skills

  • Allergy awareness
  • Personal grooming
  • Exceptional customer service
  • High-volume dining
  • Dining area maintenance
  • Food safety practices
  • Meal recommendations
  • Wine Knowledge

Certification

  • Security Awareness Training for all Seafarers - 4/11/2022
  • Crisis management and Human Behavior Training 4/16/2022


Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)

Timeline

Junior Waitress

Princess Cruises
02.2022 - 05.2024

Buffet Steward

Princess Cruises
02.2016 - 11.2021

Staff Team

Tank Juice Bar
06.2014 - 12.2014

Waitress

W Hotel Santiago.
06.2013 - 04.2014

Turism, Turism Enterprise. - Tourism And Hospitality

Duoc UC

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Solange Urrea Herrera