Summary
Overview
Work History
Education
Skills
Knitting, handcraft, trekking, listen to music, walking
Timeline
web
soledad perez regalante

soledad perez regalante

TOURISM
Puerto Varas

Summary

Dynamic stewardess with a strong background at Seabourn Sojourn, recognized for exceptional VIP passenger care and conflict resolution. Proven ability to enhance guest experiences through attentive service and effective teamwork. Skilled in cleanliness and sanitation, consistently maintaining high standards while adapting to fast-paced environments. Committed to fostering positive relationships and ensuring customer satisfaction.

Overview

25
25
years of professional experience
2
2
Languages

Work History

Stewardess

Seabourn Sojourn
04.2014 - 10.2017
  • Conducted regular cabin checks during long-haul flights, monitoring passenger wellbeing and offering assistance as needed.
  • Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
  • Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
  • Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
  • Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
  • Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience.
  • Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
  • Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
  • Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
  • Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
  • Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
  • Facilitated entertainment options for passengers, helping them select movies or activities suited to their preferences.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Stewardess

Seabourn Quest
09.2011 - 02.2014

I work as a stewardess on this order: managing room assignment, cleaning them, performing the meet and greet of passengers on each embarkation and being always attentive to any requirements they needed.

  • Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
  • Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience.

Laundry Supervisor

Casino Enjoy
10.2009 - 02.2011
  • Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
  • Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
  • Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
  • Managed budget effectively, reducing operational costs while maintaining quality service standards.
  • Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
  • Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
  • Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
  • Increased team productivity through effective delegation and supervision of tasks.
  • Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
  • Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
  • Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
  • Improved laundry efficiency by implementing new sorting and folding techniques.
  • Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
  • Developed comprehensive training program for new hires, resulting in faster integration into the team.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.

Booking Assistant

Hotel Bellavista
05.2008 - 07.2009
  • Enhanced productivity by assisting colleagues in resolving booking-related challenges or questions as needed.
  • Optimized venue bookings by maintaining strong relationships with venue owners and managers.
  • Increased client satisfaction by promptly managing booking inquiries and efficiently handling reservation changes.
  • Ensured timely invoicing and payment processing to maintain positive cash flow for the business.
  • Balanced competing priorities effectively while juggling multiple bookings simultaneously under tight deadlines.
  • Coordinated travel arrangements for clients, ensuring seamless and hassle-free experiences.
  • Managed high volume of incoming calls, emails, and messages from clients seeking booking assistance or information about events.
  • Maintained accurate records of all bookings, enabling easy retrieval of information when needed.
  • Streamlined communication with clients for faster response times, resulting in higher customer retention rates.

Live-Out Nanny

Family Members
03.2007 - 09.2007
  • Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
  • Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
  • Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
  • Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
  • Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
  • Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
  • Facilitated social development by arranging playdates and outings with peers on a regular basis.
  • Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
  • Maintained detailed records of each child''s habits, developmental milestones achieved during my care period.
  • Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
  • Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
  • Promoted language development through storytelling, reading, and engaging in conversations with the children.
  • Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
  • Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Played games, worked on puzzles, and read books to young children.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored children's play activities to verify safety.
  • Taught children basic life skills, manners and personal hygiene.
  • Encouraged children to be understanding and patient with others.

Au Pair

Family Members
03.2006 - 12.2006
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
  • Implemented daily routine to maintain structure and stability
  • Improved children''s language skills through engaging conversations and interactive language games.
  • Kept children's areas neat and clean.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
  • Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
  • Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
  • Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
  • Transported children safely to school, activities and appointments on time.
  • Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
  • Developed bilingual abilities in spanish through immersive conversation and activities.
  • Coordinated playdates with other families to encourage socialization among the children under my care.
  • Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
  • Taught children everyday skills and language.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Involved children in caring for household pets and chores.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Supervised children on playground to help develop physical and social skills.
  • Monitored children's play activities to verify safety.
  • Taught children basic life skills, manners and personal hygiene.
  • Encouraged children to be understanding and patient with others.

In home vegan micro bakery

Sweetveganpv
Puerto Varas, Los Lagos
03.2018 - Current

In March 2018, I turned my dream of having my own business into a reality. I identified a gap in the market for vegan products, catering to individuals with dietary restrictions, food intolerances, and mothers with babies born with such conditions. I started creating vegan cakes and snacks, both with and without sugar. as time went on, I received requests for gluten-free and sugar-free options, which ld me to explore and create products that met these needs. This journey led to the birth of my brand, Sweetveganpv, offering vegan, sugar-free and gluten-free products.

Recently, I´ve expanded to include a product for individuals with cow´s milk protein allergy (CMPA). It´s been almost eight years since I started this venture, and it´s something I´m truly passionate about.

I developed a range of innovative and delicious products to cater to individuals with dietary restrictions and intolerances.

I participated in fairs and entrepreneurship events, part of a group of female entrepreneurs, and attended talks and workshop for entrepreneurs.

I knowledge in marketing and sales and also social media management and costumer communication.

Chambermaid

Academy Hotel
03.2004 - 02.2006
  • Addressed maintenance issues promptly, coordinating with engineering staff to resolve problems efficiently.
  • Streamlined room turnover process by effectively prioritizing tasks and managing time.
  • Collaborated with laundry department to ensure availability of clean linens at all times.
  • Contributed to positive guest reviews, providing exceptional service during their stay.
  • Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Checked appliances in guest rooms to determine good working order.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
  • Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
  • Assisted in the development of new cleaning procedures resulting in streamlined operations.
  • Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
  • Consistently met or exceeded productivity goals while maintaining high-quality service for guests.
  • Ensured safety and security of guests'' belongings through diligent handling and storage practices.
  • Provided personalized service to VIP guests by accommodating special requests when possible.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Polished fixtures to achieve professional shine and appearance.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Returned emptied garbage receptacles to proper locations.

Chambermaid

Mostyn Hotel
10.2001 - 12.2003
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
  • Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
  • Assisted in the development of new cleaning procedures resulting in streamlined operations.
  • Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
  • Consistently met or exceeded productivity goals while maintaining high-quality service for guests.
  • Reduced guest complaints by promptly addressing and resolving housekeeping issues.
  • Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
  • Supported team members in completing daily responsibilities, fostering a collaborative work environment.
  • Assisted in training new staff members, sharing best practices and industry knowledge.
  • Ensured safety and security of guests'' belongings through diligent handling and storage practices.
  • Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
  • Provided personalized service to VIP guests by accommodating special requests when possible.
  • Participated in regular staff meetings to discuss ways of improving team performance and overall guest experience.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Transported and stored guest luggage to provide safekeeping of personal belongings.
  • Polished fixtures to achieve professional shine and appearance.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.

Education

Tourism Technician - Tourism

Instituto Nacional De Capacitación
Temuco, Chile
05.2001 -

Skills

Security awareness

Food and beverage service

Emergency response training

VIP passenger care

Grooming and presentation

Problem-solving capacity

Child and infant care

Teamwork and cooperation

Customer service

Cleanliness and sanitation

Strong work ethic

Calm under pressure

Guest services

Crew coordination

Adaptability and flexibility

Verbal and written communication

Relationship management

Team collaboration

Multitasking and organization

Attention to detail

Professional appearance

Interpersonal communications

Conflict resolution

Training and coaching

Food and beverage preparation

Cabin searches

Amenities distribution

Meal service

Teamwork and collaboration

Knitting, handcraft, trekking, listen to music, walking

As a creative and outdoorsy person, I have a passion for various hobbies that allow me to express myself and connect with nature. I learnt to knit at school and recently rediscovered this hobby, mastering various techniques and exploring other crafts like crochet, macramé and decoupage. I enjoy creating handmade pieces inspired by Pinterest and other sources.

I´m an avid hiker and have the opportunity to explore the stunning landscapes of Torres del Paine twice, completing the W trail last year. Throughout the year, I regularly hike mountains and enjoy spending time outdoors.

Music is also a significant part of my life, with a particular fondness for jazz and jazz manouche and music from the 1970s.

Living in Puerto Varas, I´m grateful to have a beautiful waterfront to stroll along, watch sunsets, and walk my dog on the beach.

Timeline

In home vegan micro bakery

Sweetveganpv
03.2018 - Current

Stewardess

Seabourn Sojourn
04.2014 - 10.2017

Stewardess

Seabourn Quest
09.2011 - 02.2014

Laundry Supervisor

Casino Enjoy
10.2009 - 02.2011

Booking Assistant

Hotel Bellavista
05.2008 - 07.2009

Live-Out Nanny

Family Members
03.2007 - 09.2007

Au Pair

Family Members
03.2006 - 12.2006

Chambermaid

Academy Hotel
03.2004 - 02.2006

Chambermaid

Mostyn Hotel
10.2001 - 12.2003

Tourism Technician - Tourism

Instituto Nacional De Capacitación
05.2001 -
soledad perez regalanteTOURISM