Stefano Nicolas Cubillos Araya
Ingeniero Civil Informatico
Chillan
Summary
Dynamic System Administrator with a proven track record at Awto, enhancing system reliability through proactive monitoring and effective user management. Skilled in incident management and technical support, I empowered teams with training and streamlined communication, significantly reducing downtime and improving productivity across departments.
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
System Administrator
Awto
Santiago
05.2024 - 04.2025
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Empowered users with training sessions on new software applications, enhancing productivity across departments.
- Facilitated team collaboration, setting up and maintaining project management and communication tools.
- Experience in supporting and managing back-end, front-end, and mobile (iOS, Android) teams in multiple countries
- Search for comprehensive and agile solutions for companies with a flow of 700,000 customers, 600+ companies and over 1,000 trips a day
Crisis Manager
Awto
Santiago
05.2023 - 05.2024
- Increased stakeholder confidence in the organization''s ability to manage crises through transparent communication of planning efforts and progress updates.
- Conducted regular simulations and drills to test the efficacy of crisis management plans, refining strategies based on lessons learned.
- Implemented continuous improvement processes for crisis management strategies, leading to more efficient responses over time.
- Managed complex projects under tight deadlines while maintaining focus on long-term strategic goals related to crisis management capabilities.
- Trained employees on emergency procedures, increasing overall organizational readiness for unforeseen events.
- Reduced response time to critical incidents by streamlining communication channels and protocols.
- Mitigated potential crises by proactively identifying risks and implementing preventative measures.
- Search for comprehensive and agile solutions for companies with a flow of 700,000 customers, 600+ companies and over 1,000 trips a day
Soporte Informatico
Awto
Santiago
05.2022 - 05.2023
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner
- Support for more than 8 development teams (Back-End, Front-End, Mobile) in efficiency testing, stress testing, and improvement proposals.
Education
Bachelor of Science - Software Engineering
Universidad Del BioBio
Chillan, Chile 03.2018 - 12.2018
High School Diploma -
Instituto Santa Maria
Chillan 01.2000 - 12.2010
GED -
Instituto Chileno Norteamericano
Chillan 05.2006 - 11.2006
Skills
System monitoring
Timeline
System Administrator
Awto
05.2024 - 04.2025
Crisis Manager
Awto
05.2023 - 05.2024
Soporte Informatico
Awto
05.2022 - 05.2023
Bachelor of Science - Software Engineering
Universidad Del BioBio
03.2018 - 12.2018
GED -
Instituto Chileno Norteamericano
05.2006 - 11.2006
High School Diploma -
Instituto Santa Maria
01.2000 - 12.2010
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