Tania Belén Hernández Jiménez
Osorno
Summary
Strong work ethic individual with unwavering dedication, and a commitment to professionalism, with a keen eye for detail, consistently delivering exceptional customer service.
Reliable, responsible, and excellent aptitude for rapid learning are evident in my approach to tasks.
Past experiences have equipped me with the skills needed to effectively tackle diverse job roles, positioning myself to achieve all company objectives.
Overview
14
14
years of professional experience
Work History
Excursion Guide
Awasi Patagonia
08.2023 - 04.2024
- Managed and orchestrated day excursions for groups of up to four guests, ensuring seamless experience exploring Torres del Paine National Park and its neighboring areas
- Accompany guests on various activities including hiking, biking, and horseback riding, while also driving and organizing meal arrangements.
- Built personal relationships with guests to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving.
Excursion Guide
Awasi Patagonia
08.2022 - 04.2023
- Managed and orchestrated day excursions for groups of up to four guests, ensuring seamless experience exploring Torres del Paine National Park and its neighboring areas
- Accompany guests on various activities including hiking, biking, and horseback riding, while also driving and organizing meal arrangements.
- Built personal relationships with guests to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving.
Excursion Guide
Awasi Patagonia
08.2021 - 04.2022
- Managed and orchestrated day excursions for groups of up to four guests, ensuring seamless experience exploring Torres del Paine National Park and its neighboring areas
- Accompany guests on various activities including hiking, biking, and horseback riding, while also driving and organizing meal arrangements.
- Built personal relationships with guests to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving.
Restaurant Manager
Sons of Mary
03.2017 - 12.2020
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Meetings with suppliers.
- Planning menus with chefs.
- Ensuring dining facilities comply with health regulations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Take reservations, greet guests, and assist in taking orders.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Supervisor
Sons of Mary
05.2016 - 02.2017
- Staff training and supervision to confirm that all food and beverage orders were promptly and accurately prepared.
- Function enquiries and bookings.
- Hosting.
- Ensuring dining facilities comply with health regulations.
- Made sure customers were satisfied with meals and service.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Waitress Feast Restaurant
Sheraton on the Park
07.2015 - 01.2016
- Responsible for managing a section, setting tables and clearing all food and beverage items.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
Banquet Server
Sheraton on the Park
06.2013 - 12.2013
- Set up banquet tables and chairs based on event requirements for up to hundreds of people.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Bar /Floor Staff Member
Bar Apoquindo
05.2010 - 01.2013
- Supervised floor staff.
- Set cleaning schedules
- Monitored customer service standards.
- Take reservations, greet guests.
Product Designer
GETAWAY
01.2010 - 02.2010
- Made strategic alliance with hotels.
- Created data base of clients.
- Designed gift books with touristy experiences in hotels, restaurants and activities.
- Promoted and distributed product in local market.
Education
Diploma in Business -
St Peter Institute
Melbourne, Australia2016
Cert IV in Business -
St Peter Institute
Melbourne, Australia2016
Cert III in Business -
Mercury Colleges
Sydney, Australia2015
Bachelor of Tourism Studies - Hospitality
Duoc UC
Santiago, Chile12.2011
High School Diploma -
Osorno College
Osorno, Chile12.2005
Skills
- Customer-Oriented
- Adaptable
- Attention to detail
- Expert Communication
- Social Perceptiveness
- Multitasker
- Quick learner
Personal Information
- Date of Birth: 09/05/1988
- Nationality: Chilean
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Excursion Guide
Awasi Patagonia
08.2023 - 04.2024
Excursion Guide
Awasi Patagonia
08.2022 - 04.2023
Excursion Guide
Awasi Patagonia
08.2021 - 04.2022
Restaurant Manager
Sons of Mary
03.2017 - 12.2020
Restaurant Supervisor
Sons of Mary
05.2016 - 02.2017
Waitress Feast Restaurant
Sheraton on the Park
07.2015 - 01.2016
Banquet Server
Sheraton on the Park
06.2013 - 12.2013
Bar /Floor Staff Member
Bar Apoquindo
05.2010 - 01.2013
Product Designer
GETAWAY
01.2010 - 02.2010
Diploma in Business -
St Peter Institute
Cert IV in Business -
St Peter Institute
Cert III in Business -
Mercury Colleges
Bachelor of Tourism Studies - Hospitality
Duoc UC
High School Diploma -
Osorno College
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