Tanvi Mahant

Summary

Account Manager with 7+ years of experience in handling software projects. Client engagement and successful project delivery. Led a software implementation that boosted client satisfaction, and worked onsite at offshore client locations to review new initiatives and project progress.

BancoEstado, Santiago,Chile

Collaborated directly with client teams gathering requirements, aligning expectations, and resolving issues in real time. Managed multiple software rollouts at client premises, delivering hands-on support throughout.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Synchrony, USA

Providing Project status to clint and having daily calls. Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution. Negotiated contract terms with clients, securing favorable agreements for both parties. Streamlined internal processes for better efficiency in account management tasks. Improved overall team productivity by implementing best practices in organization and time management.

Streamlined account management processes, reducing response times and improving client service quality.

• Company Overview: OmniPayments is a multinational company, located in Silicon Valley, we provide world-class payments solutions on robust HPE NonStop servers for banks, processors and retailers. A world where low-cost, flexible, intelligent payment services are continuously available, delivered to users via any device they choose, and where institutions can monitor their payments traffic in real-time to optimize each customer interaction.
• Run payroll using ADP for overseas employees.
• Analyzing monthly and quarterly financial statements and presented the reports to the senior management.
• Revenue forecasting and retention tracking.
• Handling all transactions relating to accounts.
• Overseas expenses and Bonus/commissions review and reimbursement.
• Raising invoices using Quick Books and Follow up on pending payments.
• Generate contracts, NDA and email IDs creation/deletion for employees.
• Actively participated in business proposals, prepare project plan, estimates and Statement of work/requirement.
• Handling H1 and GC Processing for our employees.
• Planning everything from execution to delivery.
• Managing the resource.
• Managing the deliverables.
• Monitoring progress of the resources.
• Conducting regular meetings.
• Managing Gantt chart and reports.
• Coordinating with the clients.
• Update client on the project’s progress.
• Answering emails related to the execution or maintenance of a project.
• Meetings with team members for status reports.
• OmniPayments is a multinational company, located in Silicon Valley, we provide world-class payments solutions on robust HPE NonStop servers for banks, processors and retailers. A world where low-cost, flexible, intelligent payment services are continuously available, delivered to users via any device they choose, and where institutions can monitor their payments traffic in real-time to optimize each customer interaction.

• Company Overview: Mehram Publications Pvt. Ltd. is one of the leading houses of publication with 8 publications in North India. Mehram was launched in May 1983 and has since become a touchstone for trust, credibility, innovation and excellence. Consistent performance that has been the driving force behind the brand's incredible success. The cumulative circulation is close to half a million every month and the readership is more than 2 million per month, making the group the clear leader in the entire region.
• Recruitment and selection for overseas. On boarding/off boarding process.
• Preparing Salary, bonus, allowances bills, other expenses and appraisals.
• Maintain company policies, employee records, attendance, personal data etc.
• Handle employee grievances. Prepare holiday calendars, Arrange birthday gifts, Festival celebration etc.
• Prepare letters like LOI, offer letters, address proof, employment proof for visa etc.
• Handling Accounts activities like preparing balance sheets, invoices, payment follow up with clients.
• Mehram Publications Pvt. Ltd. is one of the leading houses of publication with 8 publications in North India. Mehram was launched in May 1983 and has since become a touchstone for trust, credibility, innovation and excellence. Consistent performance that has been the driving force behind the brand's incredible success. The cumulative circulation is close to half a million every month and the readership is more than 2 million per month, making the group the clear leader in the entire region.