Sales and Product Advisor – Black Box Customs
09/2024 – Present | Calgary, AB, Canada
* Provide tailored product and service recommendations across the company’s full line, including performance, styling, and protection solutions.
* Represent CERAKOTE® USA as the company’s official product specialist and advisor for coatings and surface protection.
* Engage clients through personalized consultations, ensuring accurate understanding of their customization and performance goals.
* Support sales, marketing, and technical teams in creating a high-quality customer experience aligned with the brand’s premium image.
* Founded and managed a high-performance coating and automotive customization company specializing in Cerakote® technology.
* Created and launched customized sound-dampening systems for indoor shooting ranges, managing product design, installation, and B2B sales.
* Guided clients through the full sales journey—from product demos to closing deals—by focusing on trust and long-term relationships.
* Supported clients in car restoration, bike fabrication, and automotive customization projects.
* Designed social media strategies to attract new customers and increase client engagement.
* Trained and certified over 100 professionals in Cerakote applications across Latin America.
* Developed and promoted ballistic protection products for law enforcement and private clients.
* Supported the sales team with technical product knowledge, customization, and presentations.
* Collaborated with government and private buyers to tailor products for their operational needs.
* Led testing and sales of advanced bulletproof fabrics for personal and automotive protection.
* Presented technical demos, created proposals, and established new customer relationships.
CORE QUALITIES
* Builds strong, lasting relationships and turns every customer interaction into a trusted connection
* Communicates clearly and enthusiastically, actively listening to understand customer needs
* Self-motivated and driven to start new projects, find opportunities, and exceed sales goals
* Always learning—curious about new technologies, vehicle trends, and customer experience tools
* Positive and resilient, keeping energy high even in fast-paced or high-pressure environments
* Thrives in team settings, believing in collaboration and shared success
* Represents the brand with integrity and pride—true ambassador of quality and service
* Goal-oriented with a results-driven mindset, celebrating achievements and pursuing growth
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CORE SKILLS
* Luxury Automotive Sales & Product Presentation
* Customer Relationship Management (CRM) & After-Sales Care
* Vehicle Customization & Technical Consultation
* Sound Dampening / Acoustic Solutions (Indoor Ranges)
* Cerakote® Coating Application & Product Demonstrations
* Social Media Strategies & Business Growth Consulting
* Negotiation, Quotations & Closing Techniques
* Bilingual: English (Fluent), Spanish (Native), Portuguese (Medium)
* Bachelor’s Degree in Industrial Design – Universidad Jorge Tadeo Lozano, 2002
* Certified Cerakote® Applicator – NIC Industries, 2015
* Master Certified Cerakote® Instructor – NIC Industries, 2018
EXECUTIVE SUMMARY
Enthusiastic and customer-focused Sales and Product Advisor with over 10 years of experience helping clients find the right product through trust, expertise, and personalized attention. Skilled at transforming first-time visitors into loyal customers by creating a luxury-level experience that combines technical knowledge with genuine enthusiasm. Experienced in the automotive, coatings, and sound-dampening industries, with a passion for innovation, service excellence, and long-term relationship building.
I’m eager to bring my experience, positive energy, and customer-first mindset to a dealership that values excellence and innovation.
I look forward to the opportunity to be part of your team and contribute to your continued success.