Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer Experience
Generic

TYLER PARRA

Highland

Summary

Professional client care specialist with a passion for delivering exceptional service and fostering strong relationships. Skilled at managing complex client needs, resolving concerns, and enhancing satisfaction through effective communication. Known for adaptability, collaboration, and maintaining high standards of confidentiality and organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Care Coordinator

The Healing Group
06.2024 - Current
  • Served as the primary point of contact for new and existing clients, ensuring compassionate, streamlined
    access to mental health services.
  • Coordinate scheduling across multiple therapists and manage intake documentation with confidentiality and
    attention to detail.
  • Facilitate a welcoming environment for diverse client populations, aligning with the clinic's trauma-informed
    and inclusive approach.

Research Assistant

Brigham Young University
12.2019 - 06.2025
  • Conducted literature reviews, supported experimental design, and optimized data collection and analysis to ensure accurate, accessible research records.
  • Collaborated on preparing and presenting findings for publication and conferences, maintaining high standards of research quality and clarity.

Administrative Assistant

Bridge Property Management
12.2022 - 02.2024
  • Managed files and records with strict confidentiality, serving as the primary contact for operational and administrative inquiries.
  • Provided comprehensive support to management, including scheduling meetings, preparing agendas, and processing payables.

Human Service Worker

Wasatch Behavioral Health
09.2021 - 12.2022
  • Maintained strict client confidentiality while building positive relationships with aid recipients, assessing goals and tailoring services to individual needs.
  • Created and managed comprehensive case files to ensure accurate documentation and track client progress.

Student Instructor

Brigham Young University
07.2018 - 04.2022
  • Delivered presentations on organic chemistry lab procedures to 120+ students while training students and teaching assistants on proper safety protocols and monitoring lab safety.
  • Adapted to individual needs, providing flexible support to foster student development and success.

Education

Bachelor of Science - Psychology

Brigham Young University
Provo, Utah
06-2025

Skills

  • Organizational Skills
  • Patient Education
  • Teamwork and Collaboration
  • Health and Human Services
  • Appointment Scheduling
  • Student Motivation and Engagement
  • Detailed Instruction
  • HIPAA Regulations
  • Crisis Situations
  • Data Entry
  • Claims Processing

Certification

Utah Coalition Against Sexual Assault (UCASA) Certification for Rape Crisis Advocacy

Languages

Spanish
Intermediate (B1)

Timeline

Client Care Coordinator

The Healing Group
06.2024 - Current

Administrative Assistant

Bridge Property Management
12.2022 - 02.2024

Human Service Worker

Wasatch Behavioral Health
09.2021 - 12.2022

Research Assistant

Brigham Young University
12.2019 - 06.2025

Student Instructor

Brigham Young University
07.2018 - 04.2022

Bachelor of Science - Psychology

Brigham Young University

Volunteer Experience

Rape Crisis Advocate, 05/2024 - 06/2025

The Refuge Utah - Provo, Utah

  • Completed 40-hour training on sexual assault data, interventions, and advocacy in Utah.
  • Took monthly 24-hour on-call shifts for the sexual assault hotline and forensic exams in Utah County.


Secretary & Vice President, 01/2019 - 04/2022

Understanding Sexuality, Gender, and Allyship (USGA) - Provo, Utah

  • Supervised leadership members in developing activities and educational materials for the local LGBTQ community.
  • Coordinated with BYU faculty to organize classroom panels on LGBTQ topics with leadership teams.

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