Valentina Arcos Elgueta
Santiago
Summary
Patient-focused healthcare professional with over 8 years of experience in healthcare administration, customer experience management, and multidisciplinary team leadership. Skilled in designing and implementing patient-centric strategies, analyzing feedback to improve services, and promoting organizational efficiency. Holds advanced degrees in Global Health and Healthcare Administration, combined with a proven track record of fostering innovation and resolving patient care challenges effectively.
Overview
7
7
years of professional experience
Work History
Technical Officer, Primary Healthcare Resolution and Diagnostic Imaging
Central Metropolitan Public Health Service Network
Santiago
06.2024 - Current
- Spearhead strategies to enhance healthcare service delivery, including primary care initiatives and diagnostic imaging services
- Develop and implement regulations and protocols to ensure service quality and patient safety
- Coordinate outreach programs to improve patient access, such as ophthalmological units and mobile health services
- Design comprehensive annual plans in alignment with Ministry of Health guidelines
- Lead efforts to reduce waiting lists and improve satisfaction across the healthcare network
Health Information Systems Medical Coordinator
Southern Metropolitan Public Health Service Network
Santiago
06.2023 - 12.2023
- Optimized clinical workflows by introducing innovative health information systems aligned with patient needs
- Implemented governance frameworks ensuring data privacy and interoperability
- Facilitated feedback loops to continuously improve user and patient experiences within healthcare facilities
Statistical Medical Service Head
Dr. Benjamin Pedreros Hospital
Maule
02.2023 - 06.2023
- Analyzed patient feedback and statistical data to identify key areas for service improvement
- Enhanced resource allocation and hospital planning by providing evidence-based recommendations
- Supported research projects focused on patient outcomes and healthcare delivery
Associate Dental Surgeon & Health Economics Advisor
Chilean Police Healthcare Center
Santiago
02.2019 - 07.2021
- Conducted economic impact analyses for patient care services, focusing on improving access and affordability
- Implemented strategies to integrate patient feedback into dental service delivery
Human Resources Manager
Santa Anselma Public Healthcare Center
Santiago
12.2017 - 02.2019
- Managed recruitment, retention, and professional development programs to improve employee satisfaction and performance
- Developed onboarding and training programs to foster a patient-centric culture among staff
Education
Master of Healthcare Administration -
University of Chile
Chile12.2024
Master of Medical Sciences - Global Health
Karolinska Institutet
Sweden01.2022
Postgraduate Diploma - Global Health, Focusing on Quality and Safety
Harvard T.H. Chan School of Public Health
USA12.2020
Doctor of Dental Surgery -
University of Chile
Chile12.2016
Skills
- Patient Experience & Satisfaction Metrics (NPS, CSAT, CES)
- Healthcare Administration & Multidisciplinary Coordination
- Data Analysis & Interpretation
- Leadership & Team Development
- Strategic Planning and Execution
- Digital Health & Technology Integration
Languages
- Spanish, Native
- English, Proficient (C2)
Certificationsandadditionalskills
- Advanced Proficiency in Microsoft Office Suite
- Expertise in Digital Health Platforms & EHR Systems
- Project Management & Stakeholder Engagement
- Experience with Multidisciplinary Teams
- Strategic Decision-Making
- Familiarity with Experience Metrics (NPS, CSAT, CES)
Timeline
Technical Officer, Primary Healthcare Resolution and Diagnostic Imaging
Central Metropolitan Public Health Service Network
06.2024 - Current
Health Information Systems Medical Coordinator
Southern Metropolitan Public Health Service Network
06.2023 - 12.2023
Statistical Medical Service Head
Dr. Benjamin Pedreros Hospital
02.2023 - 06.2023
Associate Dental Surgeon & Health Economics Advisor
Chilean Police Healthcare Center
02.2019 - 07.2021
Human Resources Manager
Santa Anselma Public Healthcare Center
12.2017 - 02.2019
Master of Healthcare Administration -
University of Chile
Master of Medical Sciences - Global Health
Karolinska Institutet
Postgraduate Diploma - Global Health, Focusing on Quality and Safety
Harvard T.H. Chan School of Public Health
Doctor of Dental Surgery -
University of Chile
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