Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Castro Stipelcovich

Caldera

Summary

I am 22 years old, I am Chilean and I want to find new opportunities in the working world. I'm a fast learner and I'm enthusiastic about gaining more experience.

Overview

3
3
years of professional experience

Work History

Customer Service

Xerocnet
12.2022 - 04.2024
  • Generated repeat business through exceptional customer service.
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Maintained detailed records of client conversations and customer service.
  • Implemented and developed customer service training processes.
  • Directed cleaning, restocking, and customer service activities.
  • Provided exceptional customer service, leading to increased client retention rates.
  • Utilized exceptional customer service skills to satisfy all needs.
  • Followed up with customers about customer service.

Manager

SOC. COMERC. 3 ESPINOZA LDTA. "YoguCrem"
01.2021 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

High School Diploma -

Colegio Caldera
Caldera
05.2001 -

Skills

Effective customer service

Reliable Customer Service

Customer service understanding

Customer service and care

Languages

Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Customer Service

Xerocnet
12.2022 - 04.2024

Manager

SOC. COMERC. 3 ESPINOZA LDTA. "YoguCrem"
01.2021 - 08.2022

High School Diploma -

Colegio Caldera
05.2001 -

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Valentina Castro Stipelcovich