Valentina Paz Lailhacar Hernandez
International Tourism Administrator
Santiago
Summary
Accomplished in enhancing customer experiences and boosting reservation rates, my tenure at LATAM Airlines honed my effective communication and Microsoft Office skills. Specializing in customer service, I adeptly managed reservations and inquiries, leading to significant satisfaction improvements. My collaborative approach and strong work ethic have consistently elevated team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
VIP Lounge Agent
LATAM Airlines
02.2023 - Current
- Greeted incoming visitors at the front desk, providing assistance.
- Assisted frequent flyer travelers with special requests, ensuring a comfortable and enjoyable experience during their stay.
- Handled concerns and inquiries quickly.
- Manage cash register closure.
Passenger Service Agent
Sky Airline
12.2021 - 02.2023
- Assisted passengers with check-in and boarding processes.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gates.
- Manage delays of flights, cancellations and resolved problems.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Reservation Agent
Valle Nevado
06.2021 - 10.2021
- Provided customers with information about availability and pricing through phone and email.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Tour Guide
Hotel Las Torres Patagonia
12.2017 - 03.2018
- Guided groups, up to 12 people, on scheduled tours.
- Build positive experiences for guests.
- Provided historical, cultural, and practical information about the national park.
- Ensure safety and well-being of tourists.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
Bachelor of International Tourism Management - Tourism
Inacap
Santiago 05.2001 -
Skills
- Reservation Management
- Effective communication skills
- Customer service
- Microsoft office
- Phone and email etiquette
- Strong work ethic
- Teamwork and collaboration
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Intermediate (B1)
French
Beginner (A1)
Timeline
VIP Lounge Agent
LATAM Airlines
02.2023 - Current
Passenger Service Agent
Sky Airline
12.2021 - 02.2023
Reservation Agent
Valle Nevado
06.2021 - 10.2021
Tour Guide
Hotel Las Torres Patagonia
12.2017 - 03.2018
Bachelor of International Tourism Management - Tourism
Inacap
05.2001 -
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