Victor Villalobos
Business Engineer
Santiago
Summary
Experienced professional with over 11 years of experience in Collection Industry. Excellent reputation for resolving problems and improving customer satisfaction. Proactive, efficient and highly committed to the goals of the work team, in order to achieve the company's objectives. Knowledge and experience in several critical areas of the company, such as Administration, Accounting and Finance, Information Technology, Management Control. In constant self-learning and taking on new challenges, which allow me to develop personally and professionally.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head of Collection
Essbio S.A.
Concepción
10.2019 - 04.2022
- Generation and Control of annual collection plan for 4 regions of South of Chile: O'Higgins, Maule, Biobio and Ñuble.
- Collection Management Control, with internal customers and external suppliers (Contractors), ensuring efficiency in recovery of delinquent debt and optimization of associated costs.
- Periodic analysis of various collection portfolios, generating differentiated strategies for each niche.
- Generation of debt forecasts, provision for bad debtors and budgets, necessary for fulfillment of organizational goals.
- Responsible for process of Cutting and Replenishment of drinking water supply, ensuring full regulatory compliance and ensuring customer satisfaction.
Collection and Financial Analyst
Tesorería General de la República
05.2010 - 03.2017
- Segmentation and characterization of tax debtors' portfolios, through advanced use of computer tools and databases
- Design and implementation of collection strategies, with focus on right use of organization's financial resources
- Follow-up and management control of implemented strategies, supervising possible deviations, and intervention with appropriate corrections
- Negotiation with information resource's providers, ensuring organization has most advanced and efficient data sources
- Agreement with Debtors (clients) looking for best payment alternative, adjusting objectives of government and real capacity of compliance in short, medium or long term to people and companies in debt.
Bank Cashier
Santander
12.2006 - 03.2008
- Processing of all types of banking transactions with money, securities in documents, debit and credit cards, checks, and warranty slips
- Sales of Insurance and other banking products such as checking accounts, savings accounts, credit cards, consumer loans, mortgage loans, to individuals and businesses.
Education
MBA - Business Management
University of Bio-Bio
Chillan, NB 03.2014 - 01.2015
Business Engineer - Business Administration And Management
University of Bio-Bio
Chillan, NB 03.2004 - 06.2009
Skills
Microsoft Power BI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Collection
Essbio S.A.
10.2019 - 04.2022
MBA - Business Management
University of Bio-Bio
03.2014 - 01.2015
Collection and Financial Analyst
Tesorería General de la República
05.2010 - 03.2017
Bank Cashier
Santander
12.2006 - 03.2008
Business Engineer - Business Administration And Management
University of Bio-Bio
03.2004 - 06.2009
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