With a Bachelor's degree in Hospitality & Tourism Management and a strong background in project management, client relationships, and team leadership, I thrive in dynamic environments that require strategic thinking and operational excellence.
Currently an Associate Manager at Evalueserve, I have grown within the company through multiple promotions, demonstrating my ability to lead, coordinate, and develop diverse projects. My expertise spans project management, customer service, stakeholder engagement, and operational efficiency—all of which contribute to successful business outcomes.
Beyond my corporate role, I also serve as the Corporate Social Responsibility (CSR) Coordinator for Evalueserve’s Chile site, spearheading initiatives that foster sustainability, employee engagement, and community impact.
I’m bilingual, detail-oriented, and passionate about creating seamless processes that drive success. Whether working independently or as part of a team, I bring responsibility, creativity, and a people-first mindset to every project.
Hi, I’m
Violeta Matos Richter
Project Management - Hospitality Management
Pucon,AR
Summary
Overview
17
years of professional experience
3
Languages
Work History
Evalueserve
Associate Manager & Project Officer
01.2023 - Current
Job overview
- Partner closely with the Country Head and Directors of Financial Services to provide strategic operational support, ensuring seamless execution of back-office functions.
- Proactively identify challenges, implement solutions, and take preemptive action to mitigate potential risks.
- Lead and manage multiple high-priority projects, ensuring alignment with business objectives and operational efficiency.
- Exhibit strong executive presence and business acumen, with a deep understanding of client service and stakeholder management.
- Foster strong relationships with clients, internal teams, and external partners, ensuring smooth collaboration and effective communication.
- Drive operational excellence by refining workflows, enhancing efficiency, and maintaining data accuracy across systems.
- Oversee financial operations, including accounting reconciliation, payment tracking, and coordination with bookkeepers.
- Support employee onboarding and offboarding, contributing to a positive workplace culture and high team morale.
- Provide executive-level support to leadership, facilitating seamless daily operations.
- Manage internal dashboards, analyze key performance metrics, and extract insights to drive data-informed decision-making.
- Demonstrate strong prioritization, adaptability, and attention to detail, ensuring tasks are completed efficiently and effectively.
- Uphold the highest standards of confidentiality, integrity, and customer service, delivering an exceptional client and stakeholder experience.
Evalueserve
Corporate Social Responsibility (CSR) Manager
10.2015 - Current
Job overview
- Lead and oversee CSR initiatives, ensuring alignment with company values and sustainability goals.
- Develop and implement social impact programs that drive positive change in the community.
- Coordinate volunteering activities, fostering employee engagement and corporate philanthropy.
- Establish and maintain partnerships with local organizations to enhance CSR efforts.
- Promote sustainability practices within the company, encouraging environmental and social responsibility.
- Communicate CSR strategies and impact reports to stakeholders, demonstrating measurable results.
- Contribute to earning the global Golden Peacock award 2 times.
Evalueserve
Senior Project Officer
01.2018 - 12.2022
Job overview
- Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
- Delivered high-quality results on time and within budget by diligently monitoring progress against established objectives.
- Championed continuous improvement initiatives to enhance productivity, reduce costs, and elevate overall project quality.
- Strengthened stakeholder relationships by maintaining open lines of communication and providing regular progress updates.
- Optimized project performance with thorough risk assessments and proactive mitigation strategies.
- Contributed to strategic planning sessions with senior leadership teams to align projects with organizational goals and objectives.
- Evaluated the effectiveness of existing policies, procedures, and control measures for alignment with organizational objectives.
- Ensured regulatory compliance through meticulous documentation of audit procedures, findings, and recommendations.
- Coordinated yearly diverse internal, external and client audits and due diligences.
- Filed incident reports and handled inappropriate behavior to document adherence to client and company compliance.
Evalueserve
Project Officer
09.2015 - 12.2017
Job overview
- Managed cross-functional teams to ensure timely completion of project milestones and deliverables.
- Drove process improvements by analyzing current workflows identifying areas for optimization implementing best practices consistently.
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Conducted post-project evaluations to identify areas for improvement and implement best practices in future initiatives.
- Negotiated contracts with vendors to secure favorable terms and optimize resource allocation for projects.
- Managed agenda and logistics of multiple international client visits to Chile. This included business presentations, facilities tours, dinners and vineyard visits.
Viña Casa Marin
Hospitality Manager
07.2014 - 01.2015
Job overview
- Led hospitality, tourism, and events coordination at Viña Casa Marin, ensuring exceptional guest experiences and driving tourism growth.
- Developed strategies to optimize visitor flow and increase brand awareness through social media and marketing efforts.
- Managed day-to-day operations for tours, tastings, and special events, ensuring seamless execution.
- Remote wedding planning for international clients.
Viña Casas Del Bosque
Winery Tour Guide
02.2014 - 06.2014
Job overview
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Wine Tasting
- Educated guests on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
Disney Cruise Lines
Service Excellence Coach
07.2010 - 01.2012
Job overview
- Championed Disney’s world-renowned service standards, coaching and mentoring crew members to deliver exceptional guest experiences.
- Provided one-on-one coaching and group workshops to enhance crew performance, guest interactions, and problem-solving skills.
- Conducted service evaluations and performance assessments, offering actionable feedback to ensure continuous improvement.
- Collaborated with leadership to implement guest experience enhancements, ensuring alignment with Disney’s high-quality service expectations.
- Acted as a brand ambassador, fostering a culture of excellence, teamwork, and magical guest moments at sea.
Disney Cruise Lines
Dining Room Server
12.2008 - 01.2012
Job overview
- Delivered exceptional guest service in a high-volume, fast-paced dining environment, ensuring a magical and memorable dining experience.
- Provided personalized service by anticipating guest needs, remembering preferences, and creating engaging interactions that align with Disney’s signature hospitality standards.
- Assisted guests with menu selections, offering recommendations and accommodating dietary restrictions or special requests.
- Worked collaboratively with food and beverage teams to ensure efficient delivery and seamless table service.
- Maintained a high level of professionalism, efficiency, and attention to detail, ensuring tables were properly set and dining areas remained pristine.
- Managed multiple tables while maintaining exceptional guest engagement and time management.
- Adhered to strict health, safety, and sanitation protocols, upholding Disney’s high operational standards.
- Contributed to a team-oriented work environment, supporting fellow crew members and creating a positive atmosphere for both guests and crew.
Costa Crociere
Dining Room Server
12.2007 - 08.2008
Job overview
- Delivered exceptional dining experiences in the exclusive Samsara Restaurant, catering to guests from diverse nationalities, including those in the special Samsara Spa cabins.
- Provided attentive and friendly service, taking and placing food and drink orders, serving guests during breakfast, lunch, and dinner, and ensuring all dining areas remained clean and inviting.
- Collaborated with kitchen staff to coordinate the timely delivery of food and beverages, ensuring a seamless dining experience for all guests.
- Maintained comprehensive knowledge of menu items, including garnishes, contents, and preparation methods, to effectively assist guests with their selections.
- Consistently upheld high standards of cleanliness and sanitation in compliance with United States Public Health (USPH) regulations.
- Demonstrated adaptability and cultural sensitivity while interacting with a diverse clientele, enhancing guest satisfaction and fostering repeat patronage.
*Note: The Samsara Restaurant was an exclusive dining venue aboard the Costa Concordia, offering specialized cuisine and services to guests in the Samsara Spa cabins. *
Education
Universidad De San Martin De PorresLima, Peru
Bachelor from Hospitality And Tourism Management
03.2003 - 04.2010
University Overview
Patrocinio De San JoseLima, Peru
High School Diploma
03.1998 - 12.2002
University Overview
Skills
Operations management
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid sick leavePaid time off4-day work weekLanguages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Additional Information
Additional Information
I get things done, that's my superpower.
I love dogs and wine.
Timeline
Associate Manager & Project Officer
Evalueserve
01.2023 - Current
Senior Project Officer
Evalueserve
01.2018 - 12.2022
Corporate Social Responsibility (CSR) Manager
Evalueserve
10.2015 - Current
Project Officer
Evalueserve
09.2015 - 12.2017
Hospitality Manager
Viña Casa Marin
07.2014 - 01.2015
Winery Tour Guide
Viña Casas Del Bosque
02.2014 - 06.2014
Service Excellence Coach
Disney Cruise Lines
07.2010 - 01.2012
Dining Room Server
Disney Cruise Lines
12.2008 - 01.2012
Dining Room Server
Costa Crociere
12.2007 - 08.2008
Universidad De San Martin De Porres
Bachelor from Hospitality And Tourism Management
03.2003 - 04.2010
Patrocinio De San Jose
High School Diploma
03.1998 - 12.2002
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