Ximena Becerra Troncoso
Licenciada En Ciencias De La Computación
Santiago
Summary
With over ten years of experience at SAP, my main goal is to drive/grow the adoption of SAP solutions in strategic companies through carefully calibrated account and stakeholder management. In my current role, I have achieved a significant impact through solution evangelization and actively contributing to lead generation and qualification for prospective and existing customers.
My focus is on applying a consultative sales methodology and effective customer relationship and ecosystem management. My experience managing contract negotiations and designing demand generation activities, along with strong sales consulting skills, have allowed me to contribute substantially to the growth and retention of key accounts in the southern region.
My actual challenge is looking for a new position to contribute with my sales and technical experience to partners and ecosystem SAP companies
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work History
Senior Solution Advisor Training & Adoption
SAP Chile
Santiago
03.2014 - Current
- Developed customized training programs for clients to facilitate a smooth transition during solution implementation.
- Assisted sales teams by creating compelling proposals that effectively showcased the value of our solutions.
- Identified potential areas for improvement within existing solutions, leading to optimized performance and increased customer satisfaction.
- Presented complex information in an accessible manner through engaging presentations and effective communication strategies.
- Collaborated with cross-functional teams to ensure seamless integration of proposed solutions.
- Spearheaded the development of new solution offerings, resulting in a diversified company portfolio.
- Mentored junior team members, contributing to their professional growth and overall team success.
Enterprise Account Manager
Cisco Systems
08.2011 - 11.2012
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
- Leveraged CRM tools effectively to manage customer information, track sales activity, forecast pipeline development accurately.
- Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.
- Built strong relationships with industry partners, increasing brand visibility and generating valuable referrals.
- Worked closely with marketing teams to develop targeted campaigns that generated high-quality leads for enterprise accounts.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Inside Sales Account Manager
Cisco Systems
01.2008 - 12.2011
- Demand generation with end customers through telephone contact using the Inside Sales format.
- Develop and close sales opportunities, engage with customers and partners, understand and cover the market, and generate a pipeline.
- Continuous training on new solutions from the Cisco portfolio.
- Effectively manage all opportunities in the Salesforce.com CRM system.
Account Manager
Linuxcenter
01.2003 - 01.2008
- Team leader of a sales group focused on Red Hat and Novell/Suse Linux consulting services
- Generation of pipelines to new installed base customers
- Management of business relationships with strategic clients such as D&S, Banco BCI, Carrefour Argentina, Government Ministries and Departments, among others
- Boost the sale of service projects based on the Linux platform and open source software
- Make presentations to end customers and industry partners
Consultor Junior
Netplus
01.2000 - 01.2003
- Junior consultant responsible for the mining company Anglo American, which consisted of reviewing software applications and executing a Y2K 2000 testing plan.
- Participating as support in the debugging of local modules of the MIMS mining management system.
- Generating documentation for each process and review in accordance with AngloAmerican PLC standards.
Education
Licenciada En Ciencias De La Computación - Ciencias De La Computación
Universidad De Santiago De Chile
Santiago, Chile 03.1994 - 07.1999
Sabbatical in London - Training English Course -
Discovery London School
London, UK 01.2013 - 11.2013
Entrenamiento Comunicaciones Unificadas -
Cisco
01.2012 - 12.2012
Venta Consultiva de Soluciones - undefined
Consultora Transelling
01.2011 - 12.2011
Cisco New Hire Training - undefined
Cisco
01.2010 - 12.2010
Curso de Ventas - undefined
consultora MB&L
01.2010 - 12.2010
Curso de Seguridad en Linux - undefined
LinuxCenter Centro de Entrenamiento
01.2006 - 12.2006
Administración de Servidores Linux - undefined
RedHat/Fedora/Suse
01.2004 - 12.2004
Additional Studies
- 2013, Curso de Inglés, Discovery London School, Londres, Reino Unido
- 2012, Entrenamiento Comunicaciones Unificadas, Cisco, Buenos Aires, Argentina
- 2011, Venta Consultiva de Soluciones, Consultora Transelling
- 2010, Cisco New Hire Training, San José, California, USA
- 2010, Curso de Ventas, MB&L
- 2006, Curso de Seguridad en Linux, LinuxCenter Centro de Entrenamiento
- 2004, Administración de Servidores Linux, RedHat/Fedora/Suse
Timeline
Senior Solution Advisor Training & Adoption
SAP Chile
03.2014 - Current
Sabbatical in London - Training English Course -
Discovery London School
01.2013 - 11.2013
Entrenamiento Comunicaciones Unificadas -
Cisco
01.2012 - 12.2012
Enterprise Account Manager
Cisco Systems
08.2011 - 11.2012
Venta Consultiva de Soluciones - undefined
Consultora Transelling
01.2011 - 12.2011
Cisco New Hire Training - undefined
Cisco
01.2010 - 12.2010
Curso de Ventas - undefined
consultora MB&L
01.2010 - 12.2010
Inside Sales Account Manager
Cisco Systems
01.2008 - 12.2011
Curso de Seguridad en Linux - undefined
LinuxCenter Centro de Entrenamiento
01.2006 - 12.2006
Administración de Servidores Linux - undefined
RedHat/Fedora/Suse
01.2004 - 12.2004
Account Manager
Linuxcenter
01.2003 - 01.2008
Consultor Junior
Netplus
01.2000 - 01.2003
Licenciada En Ciencias De La Computación - Ciencias De La Computación
Universidad De Santiago De Chile
03.1994 - 07.1999
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